Privacy Policy

Welcome to ZIVO. This Privacy Policy explains how we collect, use, and protect information when you use the ZIVO mobile application and related services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Depending on whether you use the Customer App or the Delivery Partner App, we may collect the following information:

• Personal Details: Name and Mobile number for account creation and OTP verification.
• Location Information: Delivery address and live GPS location (for food delivery and partner tracking).
• Order Details: Order history and transaction information.
• Basic Device Information: For app functionality and improvements.

2. How We Use Your Information

Your information is used to:

• Process and deliver food orders seamlessly.
• Connect Customers with the nearest Delivery Partners.
• Provide real-time order tracking and customer support.
• Improve app performance and user experience.
• Communicate important updates and notifications.

3. Location Information

We collect location data only to enable food delivery, real-time order tracking, and to connect nearby customers and delivery partners. Location data is not used for any other purpose.

4. Data Sharing

We do not sell or rent your personal information to third parties. Information is shared only internally (between the Customer and Delivery Partner) strictly for completing your orders.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

6. Third-Party Services

ZIVO may use third-party services such as maps, database hosting, or analytics tools. These services have their own privacy policies, and we are not responsible for their practices.

7. Children's Privacy

ZIVO does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be updated and posted within the app.